pilbet Privacy Policy
Last updated: June 2025 | Effective immediately upon registration
At pilbet, protecting the personal information of our members across the Philippines is a responsibility we take seriously. This Privacy Policy explains in clear terms what data we collect, why we collect it, how it is used and stored, and what rights you have as a member of our platform. By registering an account or using any part of the pilbet service — including the sportsbook, live casino, slot online titles, and all associated features — you acknowledge that you have read and understood this policy and consent to the practices described herein. If you do not agree with any part of this Privacy Policy, please do not proceed with registration or continued use of the platform. We encourage all members to review this document periodically, as it may be updated to reflect changes in our services, technology, or applicable Philippine data protection law.
1. Data We Collect
When you register and use the pilbet platform, we collect several categories of personal and technical information in order to deliver a secure and personalised gaming experience. Account information gathered at the time of registration includes your full name, date of birth, email address, mobile number, and a preferred username and password — all of which are required to verify your identity and maintain your account in good standing. Device and browser data is collected automatically each time you access the platform, including your IP address, device type and model, operating system, browser version, screen resolution, and session timestamps; this technical data helps us optimise platform performance, detect fraud, and ensure you receive a consistent experience whether you are playing on desktop or mobile. Because pilbet operates exclusively for Philippine players and all transactions are processed in Philippine Peso (₱ / PHP), we also collect local payment information such as your GCash or Maya registered mobile number, QR Ph payment identifiers, and Philippine online banking details where applicable — this information is used solely for the purpose of processing deposits and withdrawals and is handled according to strict financial security standards. Usage data, including your betting history, game session records, promotional activity, and customer support interactions, is retained to help us improve platform features, personalise recommendations, and fulfil our obligations under applicable Philippine gaming regulations. All data collection is proportionate to its stated purpose and is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
2. Purpose of Data Use
The personal data collected by pilbet is used exclusively for legitimate, clearly defined purposes that are directly connected to the operation of the platform and the delivery of a safe, fair, and enjoyable gaming experience for Philippine members. Primary uses include account creation, identity verification, and the ongoing management of your membership — we use the information you provide to confirm that you meet eligibility requirements (age 18+, Philippines resident), to process your deposits and withdrawals, and to communicate important account-related notifications such as verification requests, security alerts, and transaction confirmations. pilbet also uses your data to personalise your experience on the platform, including surfacing relevant game recommendations, tailoring promotional offers to your activity, and displaying content in a format suited to your device. A further purpose of data processing is regulatory compliance — as an online gaming operator serving the Philippines market, pilbet is required to maintain accurate records of member activity for anti-money laundering (AML) compliance, responsible gaming oversight, and audit purposes as required by applicable Philippine law and regulatory bodies. We may also use aggregated, anonymised usage data — which cannot be linked to any individual member — for internal analytics and product development to continuously improve platform performance, game selection, and user experience. Your data will never be used for purposes that are incompatible with those stated in this Privacy Policy, and it will never be sold to third parties for marketing or advertising purposes unrelated to the pilbet platform.
3. Cookies & Tracking Technologies
pilbet uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on the platform. Cookies are small text files stored on your device by your browser when you visit the platform; they allow pilbet to recognise returning members, maintain your login session, remember your preferences, and ensure the platform operates correctly across page loads and navigation. Essential cookies are strictly necessary for the platform to function — without them, core features such as account login, session management, and security checks would not operate; these cookies cannot be disabled without impairing your ability to use the platform. Analytics cookies help us understand how members navigate and use the platform in aggregate, enabling us to identify areas for improvement, measure the effectiveness of new features, and optimise the overall user journey — all data collected through analytics cookies is anonymised and cannot be used to identify you personally. Preference cookies store your platform settings such as language, display preferences, and notification choices, so you do not need to reconfigure these each time you visit. You have the right to manage cookie preferences through your browser settings; most modern browsers allow you to block, delete, or receive notifications about cookies — please note that disabling certain cookies may limit some platform functionality. pilbet does not use tracking technologies to monitor your activity outside of the pilbet.bet domain, and no cross-site tracking is conducted without your explicit consent.
4. Data Storage & Security
pilbet takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it from unauthorised access, loss, destruction, or disclosure. All personal data is stored on secure servers with access restricted to authorised personnel only; physical and logical access controls, firewalls, and intrusion detection systems are in place to protect the integrity of our data infrastructure. Sensitive data — including account credentials, payment information, and identity verification records — is encrypted both in transit (using TLS/SSL protocols) and at rest using industry-standard encryption algorithms, so that even in the unlikely event of a security incident, your most sensitive information remains protected. pilbet retains your personal data for as long as your account is active and for such additional periods as are required to fulfil regulatory, legal, or audit obligations under Philippine law; data that is no longer required for any of these purposes is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that is likely to adversely affect your rights and freedoms, pilbet will notify the National Privacy Commission (NPC) and affected members as required under the Data Privacy Act of 2012 and within the timeframes mandated by applicable regulations. We conduct periodic security reviews and vulnerability assessments to ensure our security posture remains appropriate to the nature and volume of data we process, and we update our security measures in response to new threats and industry best practices.
5. Sharing Data With Third Parties
pilbet does not sell, rent, or trade your personal information to third parties for their own commercial or marketing purposes — your data is never treated as a product. However, in order to operate the platform and deliver the services you use, we do share certain data with a limited set of trusted third-party service providers who act on our behalf and are contractually bound to handle your information in a manner consistent with this Privacy Policy and applicable Philippine law. Payment processors such as GCash, Maya, and QR Ph-compatible banking partners receive only the payment-related data necessary to execute your deposit or withdrawal transactions; these providers operate under their own regulatory frameworks and security standards, and pilbet does not retain unnecessary copies of raw payment credentials beyond what is required for transaction records and reconciliation. Identity verification services may receive a subset of your registration data — such as name, date of birth, and government-issued ID information — where verification is required to comply with know-your-customer (KYC) obligations mandated by Philippine gaming and anti-money laundering regulations. Game content providers who supply live casino, slot online, and other gaming titles integrated into the platform may receive anonymised session identifiers to enable game functionality; they do not receive your personally identifiable registration information. In cases where pilbet is required by law, court order, or a directive from a competent Philippine regulatory or law enforcement authority to disclose member data, we will comply with that requirement and, where permitted, notify the affected member promptly. All third-party service providers engaged by pilbet are subject to data processing agreements that limit their use of your data to the specific service they are providing on our behalf.
6. Your Rights as a Member
As a registered member of pilbet and a data subject under the Philippine Data Privacy Act of 2012, you have a number of rights with respect to the personal data we hold about you, and pilbet is committed to facilitating the exercise of those rights in a timely and transparent manner. You have the right to access a copy of the personal data we hold about you — upon submitting a written request to [email protected], we will provide you with a readable summary of your data within the timeframe required by applicable law, subject to identity verification to ensure the request is genuine. You have the right to correct any inaccurate or incomplete personal data in your account; many details can be updated directly through your account dashboard, and for information that cannot be self-updated, you may contact the support team to request a correction. Where your data is no longer necessary for the purposes for which it was collected, where you withdraw consent (in cases where processing is based on consent), or where processing is found to be unlawful, you have the right to request erasure of your data — requests will be assessed against our legal and regulatory retention obligations and you will be informed of the outcome. You also have the right to object to or restrict certain types of data processing and, where applicable, the right to data portability. To exercise any of these rights, please contact the pilbet support team at [email protected] with a clear description of your request and sufficient information to verify your identity; we aim to respond to all rights requests within thirty (30) days.
7. Protection of Minors
pilbet is strictly an adult platform and does not knowingly collect, store, or process personal data belonging to individuals under the age of eighteen (18). The registration process includes an age declaration, and by submitting a registration form, you confirm that you are 18 years of age or older; pilbet reserves the right to request documentary proof of age at any time and to suspend any account where there is reasonable suspicion that it was created by or on behalf of a minor. If pilbet becomes aware that personal data has been collected from a person under 18 — whether through a false age declaration at registration or any other means — we will take immediate steps to suspend the account, delete the relevant data, and, where required, report the matter to the appropriate Philippine regulatory or child protection authority. Parents and guardians are encouraged to make use of parental control tools available through internet service providers and device manufacturers to prevent minors from accessing online gaming platforms; the Responsible Gaming page on the pilbet platform also provides guidance on setting appropriate limits and access controls. If you believe that a minor has registered on the pilbet platform or has accessed the platform using your account credentials, please notify us immediately at [email protected] so we can take prompt action. The protection of children from exposure to gambling content is a core responsibility that pilbet takes seriously, and our age verification and account monitoring procedures are designed to uphold this standard at all times.
8. Policy Updates
pilbet reserves the right to update or amend this Privacy Policy at any time in response to changes in our services, applicable Philippine law, data protection regulations, or industry best practices — and we are committed to keeping this page current so that you always have access to the most accurate version of the policy. When material changes are made to this Privacy Policy, pilbet will endeavour to notify registered members via the email address on file or by posting a prominent notice on the platform; however, it remains your responsibility as a member to review this page periodically and stay informed of the current policy terms. The "Last updated" date at the top of this document indicates when the most recent revision was made; updated provisions take effect immediately upon publication unless a later effective date is specified within the update notice. Continued use of the pilbet platform following publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms; if you do not agree with a material change, you should discontinue use of the platform and may request account closure as described in the Terms and Conditions available at pilbet.bet/terms-conditions. Minor or non-material changes — such as typographical corrections, clarifications of existing language, or reformatting for readability — may be made without specific advance notice, and the updated document on this page will serve as the authoritative version at all times.
9. Contact & Support
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that pilbet holds about you, we encourage you to reach out to the pilbet support team directly — we are committed to responding to all privacy-related enquiries promptly and in good faith. You can contact us by email at [email protected]; please include your registered account username (not your password), a clear description of your enquiry or request, and any relevant reference information such as a transaction date or account action to help us locate the correct records efficiently. For general questions about the platform, eligibility, deposits, withdrawals, or responsible gaming tools, the FAQ section at pilbet.bet/faq provides comprehensive answers to the most common member enquiries and is available at any time without needing to contact support. pilbet aims to acknowledge all privacy-related emails within two (2) business days and to provide a substantive response within thirty (30) days; for complex requests involving data access, correction, or deletion, the response period may be extended where permitted by applicable law, and you will be informed of any such extension. Members who are not satisfied with pilbet's handling of a privacy complaint have the right to escalate the matter to the National Privacy Commission of the Philippines, the regulatory body responsible for overseeing compliance with the Data Privacy Act of 2012 — contact details for the NPC are available on their official government website. pilbet values the trust that members place in us when they share their personal information, and maintaining that trust through transparent, lawful, and respectful data practices is a commitment we uphold across every part of the platform.
Your Privacy, Our Priority
Now that you've reviewed the pilbet Privacy Policy, you can use the platform with confidence knowing your personal data is protected. Create a free account to access sportsbook, live casino, and slot online titles — all in Philippine Peso. Already a member? Log in to your account, or visit the FAQ for any questions about how we handle your data.